Shipping Policy

Processing time

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Estimated shipping times:

North America   1-7 business days

 

We also offer free shipping for orders over $75.

International Shipping

We offer international shipping worldwide.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Delivery timelines for international shipping can vary greatly depending on the destination.

Shipping option

Estimated delivery time

Price

Canada

10-15 business days

$X

Europe

1-4 Weeks

$X

Australia, New Zealand, and Oceania

1-4 Weeks

$X

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pink N Paw is not responsible for these charges if they are applied and are your responsibility as the customer. Pink N Paw is not responsible for delays due to customs.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 22 days of receiving your shipping confirmation email, please contact us at support@pinknpaw.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@pinknpaw.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@pinknpaw.com.

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